Drieam Status - Incident history https://status.drieam.com Drieam Mon, 30 Mar 2026 10:30:44 +0000 Portflow: some features are not working correctly. Type: Incident Duration: 15 minutes Affected Components: Portflow Mar 30, 10:30:44 GMT+0 - Investigating - We are currently investigating this incident. Mar 30, 10:33:22 GMT+0 - Identified - Some creation tasks (e.g. adding new evidence) are currently not working in Portflow. We are currently implementing a fix and expect an update before 13.00 CEST. Mar 30, 10:45:28 GMT+0 - Resolved - This incident has been resolved. An unconventional cumulation of circumstances led to this error. Our apologies for the inconvenience. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>10:30:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>10:33:22</var> GMT+0</small><br><strong>Identified</strong> - Some creation tasks (e.g. adding new evidence) are currently not working in Portflow. We are currently implementing a fix and expect an update before 13.00 CEST..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>10:45:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. An unconventional cumulation of circumstances led to this error. Our apologies for the inconvenience..</p> ]]> Mon, 30 Mar 2026 10:30:44 +0000 https://status.drieam.com/incident/cmnd1rxnz092u1r8c6gp15xh6 https://status.drieam.com/incident/cmnd1rxnz092u1r8c6gp15xh6 Scheduled maintenance Eduframe Type: Maintenance Duration: 1 hour Affected Components: Eduframe Jan 24, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully. Jan 24, 09:00:00 GMT+0 - Identified - We are planning scheduled maintenance for Eduframe on Saturday, January 24th, from 10:00 AM to 12:00 PM CET. During this time, Eduframe will be unavailable. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance for Eduframe on Saturday, January 24th, from 10:00 AM to 12:00 PM CET. During this time, Eduframe will be unavailable..</p> ]]> Sat, 24 Jan 2026 09:00:00 +0000 https://status.drieam.com/maintenance/cmk3qtpy404hi93cs8xwhpzw7 https://status.drieam.com/maintenance/cmk3qtpy404hi93cs8xwhpzw7 Qualtrics LTI Maintenance 17th of January 2026 Type: Maintenance Duration: 2 hours Affected Components: Qualtrics LTI Jan 17, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 17, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 17, 09:00:00 GMT+0 - Identified - We have scheduled a maintenance window to perform a necessary database upgrade on Saturday the 17th of January 2026\. During this timeframe QualtricsLTI will not be available for use. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have scheduled a maintenance window to perform a necessary database upgrade on Saturday the 17th of January 2026\. During this timeframe QualtricsLTI will not be available for use. .</p> ]]> Sat, 17 Jan 2026 09:00:00 +0000 https://status.drieam.com/maintenance/cmix0tm0w03y0139owvl9ez5h https://status.drieam.com/maintenance/cmix0tm0w03y0139owvl9ez5h Infrastructure update for Portflow. Type: Maintenance Duration: 1 hour Affected Components: Portflow Nov 15, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to update our infrastructure for Portflow. Portflow will not be available during that time. Learners can still use the mobile app in offline mode. Nov 15, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 15, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to update our infrastructure for Portflow. Portflow will not be available during that time. Learners can still use the mobile app in offline mode..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 15 Nov 2025 09:00:00 +0000 https://status.drieam.com/maintenance/cme8ji46q001o14mebeu8175w https://status.drieam.com/maintenance/cme8ji46q001o14mebeu8175w Limited availability. Type: Incident Duration: 5 hours and 8 minutes Affected Components: StudyCoach, Portflow, Eduframe, Qualtrics LTI Oct 20, 09:09:22 GMT+0 - Investigating - As AWS is currently experiencing a worldwide outage, affecting our many online services, including our hosting provider Heroku, our products are experiencing limited availability. We'll update this channel once we know more, or at the latest at 13.00 CEST. Oct 20, 10:22:16 GMT+0 - Identified - AWS is reporting signs of recovery. The availability of our apps is also stabilizing. We are continuing to monitor our services. Next update before: 15.00 CEST. Oct 20, 12:34:28 GMT+0 - Monitoring - AWS is slowly restoring from the worldwide outage and our products are running smoothly most of the time again. We'll keep monitoring the situation. Next update before: 18.00 CEST Oct 20, 14:17:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 8 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:09:22</var> GMT+0</small><br><strong>Investigating</strong> - As AWS is currently experiencing a worldwide outage, affecting our many online services, including our hosting provider Heroku, our products are experiencing limited availability. We'll update this channel once we know more, or at the latest at 13.00 CEST..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:22:16</var> GMT+0</small><br><strong>Identified</strong> - AWS is reporting signs of recovery. The availability of our apps is also stabilizing. We are continuing to monitor our services. Next update before: 15.00 CEST..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:34:28</var> GMT+0</small><br><strong>Monitoring</strong> - AWS is slowly restoring from the worldwide outage and our products are running smoothly most of the time again. We'll keep monitoring the situation. Next update before: 18.00 CEST.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:17:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 09:09:22 +0000 https://status.drieam.com/incident/cmgywz3oj0180c4aur0zmm8lm https://status.drieam.com/incident/cmgywz3oj0180c4aur0zmm8lm Some Portflow background tasks are not being executed (notifications, etc.) Type: Incident Duration: 1 hour and 1 minute Affected Components: Portflow Sep 11, 15:06:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 11, 14:36:32 GMT+0 - Identified - Due to an issue at our Cloud Hosting Platform, Heroku, we're experiencing delays and incomplete executions of some background tasks in Portflow. The application is still operational, however, some actions like snapshots creations, file previews, LMS/VLE assignment imports, template imports, or notifications are not completing or failing. We're currently trying to resolve this. Next update before 17.30 CEST Sep 11, 15:37:30 GMT+0 - Resolved - This incident has been resolved. Our sincere apologies for the inconvenience. Background tasks have been restarted (where possible) and will be completing soon. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:06:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:36:32</var> GMT+0</small><br><strong>Identified</strong> - Due to an issue at our Cloud Hosting Platform, Heroku, we're experiencing delays and incomplete executions of some background tasks in Portflow. The application is still operational, however, some actions like snapshots creations, file previews, LMS/VLE assignment imports, template imports, or notifications are not completing or failing. We're currently trying to resolve this. Next update before 17.30 CEST.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:37:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Our sincere apologies for the inconvenience. Background tasks have been restarted (where possible) and will be completing soon..</p> ]]> Thu, 11 Sep 2025 14:36:32 +0000 https://status.drieam.com/incident/cmffihm1l000kj5c5ocilcpt1 https://status.drieam.com/incident/cmffihm1l000kj5c5ocilcpt1 Assignments sporadically not marked as completed or graded in Canvas after Qualtrics survey submission Type: Incident Duration: 11 days, 16 hours and 28 minutes Affected Components: Qualtrics LTI Sep 17, 07:57:38 GMT+0 - Resolved - This incident has been resolved. We have confirmed that Qualtrics responses from 11th September 08:27 UTC for surveys with the Canvas submission setting enabled will have been posted successfully to Canvas. As we noted in our recent email, even though the issue is resolved, you still need to make sure your datacenter IDs are updated. Please let us know once you have done so. Our sincere apologies for any inconvenience caused. Sep 5, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 11, 08:53:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 11, 12:53:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 12, 16:12:02 GMT+0 - Monitoring - We have identified a technical issue. Since at least Friday, September 5th, some submissions for Canvas assignments are not being marked as complete or graded after a student has responded to the survey. We sincerely apologize for any inconvenience this has caused. Not all customers were impacted. This issue might have impacted you if one or more of your surveys met the following criteria: * The survey was live in recent weeks. * The survey was set to one of the ‘With Canvas submission’ grading options. If you have ‘No Canvas submission’ set on all of your surveys, you should not have been impacted by this issue. ![Screenshot 2025-09-12 at 16.47.52.png](https://res.cloudinary.com/sup/image/upload/v1757690911/ktjxt5uxvluobhysrrhj.png) The problem has been addressed. For most customers, any impacted survey submissions should now be corrected and present in Canvas. However, there are two important points to note: * The timestamp might not be when the student actually submitted the survey. If you have due dates set on your Canvas assignments, we recommend checking the response date & time in Qualtrics for each student submission that might have been marked as late. * **If your Qualtrics organization URL contains a legacy Qualtrics datacenter ID, or if it is a Qualtrics vanity URL, this issue is not yet resolved. We will reach out to you next week (on Monday, September 15th) if you are still affected by this issue with next steps.** This is the list of legacy Qualtrics datacenter IDs: * ca1 * co1 * az/az1 * sjc1 * eu/eu1/eu2 * au1 We appreciate your patience as we work to resolve this issue as quickly as possible. If you have questions, please don’t hesitate to reach out. We'd be happy to set up a meeting to help you. Type: Incident

Duration: 11 days, 16 hours and 28 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>07:57:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We have confirmed that Qualtrics responses from 11th September 08:27 UTC for surveys with the Canvas submission setting enabled will have been posted successfully to Canvas. As we noted in our recent email, even though the issue is resolved, you still need to make sure your datacenter IDs are updated. Please let us know once you have done so. Our sincere apologies for any inconvenience caused..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>08:53:30</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>12:53:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>16:12:02</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified a technical issue. Since at least Friday, September 5th, some submissions for Canvas assignments are not being marked as complete or graded after a student has responded to the survey. We sincerely apologize for any inconvenience this has caused. Not all customers were impacted. This issue might have impacted you if one or more of your surveys met the following criteria: * The survey was live in recent weeks. * The survey was set to one of the ‘With Canvas submission’ grading options. If you have ‘No Canvas submission’ set on all of your surveys, you should not have been impacted by this issue. ![Screenshot 2025-09-12 at 16.47.52.png](https://res.cloudinary.com/sup/image/upload/v1757690911/ktjxt5uxvluobhysrrhj.png) The problem has been addressed. For most customers, any impacted survey submissions should now be corrected and present in Canvas. However, there are two important points to note: * The timestamp might not be when the student actually submitted the survey. If you have due dates set on your Canvas assignments, we recommend checking the response date & time in Qualtrics for each student submission that might have been marked as late. * **If your Qualtrics organization URL contains a legacy Qualtrics datacenter ID, or if it is a Qualtrics vanity URL, this issue is not yet resolved. We will reach out to you next week (on Monday, September 15th) if you are still affected by this issue with next steps.** This is the list of legacy Qualtrics datacenter IDs: * ca1 * co1 * az/az1 * sjc1 * eu/eu1/eu2 * au1 We appreciate your patience as we work to resolve this issue as quickly as possible. If you have questions, please don’t hesitate to reach out. We'd be happy to set up a meeting to help you. .</p> ]]> Fri, 5 Sep 2025 15:30:00 +0000 https://status.drieam.com/incident/cmff82gep00e873ossejayjzt https://status.drieam.com/incident/cmff82gep00e873ossejayjzt Intermittent performance issues Eduframe Type: Incident Duration: 2 days, 4 hours and 59 minutes Affected Components: Eduframe Aug 16, 08:40:00 GMT+0 - Investigating - We are currently experiencing intermittent performance issues. Customers may notice that: * Pages load more slowly than usual. * Some API requests may return 500 errors. We are actively investigating and working to resolve the issue. We will provide updates as soon as possible. Aug 18, 13:38:40 GMT+0 - Resolved - The performance issues we were experiencing have been resolved. We will continue to closely monitor our systems to ensure everything remains stable. We will post a final update if any new information becomes available. Type: Incident

Duration: 2 days, 4 hours and 59 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>08:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing intermittent performance issues. Customers may notice that: * Pages load more slowly than usual. * Some API requests may return 500 errors. We are actively investigating and working to resolve the issue. We will provide updates as soon as possible..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>13:38:40</var> GMT+0</small><br><strong>Resolved</strong> - The performance issues we were experiencing have been resolved. We will continue to closely monitor our systems to ensure everything remains stable. We will post a final update if any new information becomes available..</p> ]]> Sat, 16 Aug 2025 08:40:00 +0000 https://status.drieam.com/incident/cmeh2l1h10003xs017tw6hpam https://status.drieam.com/incident/cmeh2l1h10003xs017tw6hpam Scheduled maintenance Eduframe Type: Maintenance Duration: 2 hours Affected Components: Eduframe Aug 16, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 16, 08:00:00 GMT+0 - Identified - We are planning scheduled maintenance for Eduframe on Saturday, August 16, from 10:00 AM to 12:00 PM CEST. During this time, Eduframe will be unavailable. Aug 16, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance for Eduframe on Saturday, August 16, from 10:00 AM to 12:00 PM CEST. During this time, Eduframe will be unavailable..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 Aug 2025 08:00:00 +0000 https://status.drieam.com/maintenance/cmdo6l3ip00q3134e84cdx57t https://status.drieam.com/maintenance/cmdo6l3ip00q3134e84cdx57t Portflow Database Maintenance & Upgrades Type: Maintenance Duration: 30 minutes Affected Components: Portflow Jul 26, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully. Jul 26, 08:00:00 GMT+0 - Identified - We are planning for a short scheduled maintenance and upgrades of the Portflow database and infrastructure. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a short scheduled maintenance and upgrades of the Portflow database and infrastructure..</p> ]]> Sat, 26 Jul 2025 08:00:00 +0000 https://status.drieam.com/maintenance/cmbt538r2000hc0qfq8iyzg8c https://status.drieam.com/maintenance/cmbt538r2000hc0qfq8iyzg8c Bug causing events in Eduframe not being handled Type: Incident Duration: 2 days, 3 hours and 15 minutes Affected Components: Eduframe Jun 23, 11:00:00 GMT+0 - Monitoring - We’re writing to let you know about a technical issue we recently experienced with Eduframe. Between 4th and 19th of June, some system “events” — including the sending of certain emails — were not processed correctly. This issue has been fixed, and the system is back to normal. Our development team is actively working to to process the backlog of events, so you might receive a few emails in a short timeframe. We sincerely apologize for any disruption this may cause and thank you for your patience and understanding. In case of any further questions, please don’t hesitate to contact us at [support@drieam.com](mailto:support@drieam.com). Jun 24, 15:13:41 GMT+0 - Monitoring - We’re providing an update on the bug that has been causing events in Eduframe not being handled. We want to start by confirming that the impact has been very limited, affecting 0.23% of all events sent during the affected period, most of which have been handled by now. Here’s what has been accomplished so far: * All delayed emails have now been sent, with the exception of those awaiting specific input from the affected customers (who will be contacted personally today). * All missed course and program enrollments have been successfully created. * Teacher & student enrollments that were retroactively created have been synced to Canvas. Our team is continuing to work diligently on the remaining checks. We estimate that 50% of these checks are complete. The current estimate to finalize everything is tomorrow afternoon. We appreciate your patience and understanding as we work to fully resolve this matter. Jun 25, 14:15:28 GMT+0 - Resolved - We’re pleased to confirm that the technical issue impacting Eduframe has been fully resolved, and the system is operating normally. As previously communicated, the impact of this issue was very limited, affecting only 0.23% of all events sent during the affected period. We’ve successfully completed all checks on missed events. We apologise for any inconvenience this may have caused. If you have any additional concerns or questions regarding this issue, or believe any specific events might have been missed as a result of this bug, please don’t hesitate to contact us at [support@drieam.com](mailto:support@drieam.com). Type: Incident

Duration: 2 days, 3 hours and 15 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We’re writing to let you know about a technical issue we recently experienced with Eduframe. Between 4th and 19th of June, some system “events” — including the sending of certain emails — were not processed correctly. This issue has been fixed, and the system is back to normal. Our development team is actively working to to process the backlog of events, so you might receive a few emails in a short timeframe. We sincerely apologize for any disruption this may cause and thank you for your patience and understanding. In case of any further questions, please don’t hesitate to contact us at [support@drieam.com](mailto:support@drieam.com)..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:13:41</var> GMT+0</small><br><strong>Monitoring</strong> - We’re providing an update on the bug that has been causing events in Eduframe not being handled. We want to start by confirming that the impact has been very limited, affecting 0.23% of all events sent during the affected period, most of which have been handled by now. Here’s what has been accomplished so far: * All delayed emails have now been sent, with the exception of those awaiting specific input from the affected customers (who will be contacted personally today). * All missed course and program enrollments have been successfully created. * Teacher & student enrollments that were retroactively created have been synced to Canvas. Our team is continuing to work diligently on the remaining checks. We estimate that 50% of these checks are complete. The current estimate to finalize everything is tomorrow afternoon. We appreciate your patience and understanding as we work to fully resolve this matter..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>14:15:28</var> GMT+0</small><br><strong>Resolved</strong> - We’re pleased to confirm that the technical issue impacting Eduframe has been fully resolved, and the system is operating normally. As previously communicated, the impact of this issue was very limited, affecting only 0.23% of all events sent during the affected period. We’ve successfully completed all checks on missed events. We apologise for any inconvenience this may have caused. If you have any additional concerns or questions regarding this issue, or believe any specific events might have been missed as a result of this bug, please don’t hesitate to contact us at [support@drieam.com](mailto:support@drieam.com)..</p> ]]> Mon, 23 Jun 2025 11:00:00 +0000 https://status.drieam.com/incident/cmc92xbtj000ddvc3vefgjsga https://status.drieam.com/incident/cmc92xbtj000ddvc3vefgjsga Some background tasks in Portflow are hanging (snapshots, template imports, notifications). Type: Incident Duration: 13 days, 4 hours and 56 minutes Affected Components: Portflow Jun 11, 05:06:00 GMT+0 - Resolved - The implemented fixes of Heroku last hours should have made some impact on alleviating the issues in Portflow. Simultaneously, we were able to get background tasks started up again with limited and somewhat unreliable resources. This should result in more tasks completing with a slight delay. We'll keep monitoring the situation. Next update before 10.00 CEST. Jun 10, 12:55:09 GMT+0 - Investigating - Learners are experiencing that the snapshots they created are getting stuck in the creation process. We're currently investigating the issue. Jun 10, 13:35:05 GMT+0 - Identified - We have identified the cause of a number of issues in Portflow at the moment. Our cloud hosting provider [Heroku is experiencing outages](https://status.heroku.com/incidents/2822) which are causing background jobs that Portflow relies on to not complete. This may cause issues with snapshots not being finished, notifications not being sent or templates not being imported. We're closely monitoring the situation and will update you before 17.00 CEST. Jun 10, 14:56:02 GMT+0 - Identified - Unfortunately, Heroku has not been able to implement a fix for this issue. We'll keep monitoring the situation. Next update before: 19.00 CEST. Jun 10, 16:12:57 GMT+0 - Identified - The Heroku and SalesForce team are working on a solution to mitigate the issue. The situation can be monitored on [SalesForce's Trust Portal](https://status.salesforce.com/generalmessages/10001540). Next update before: Tue 11 June 8.00 CEST. Jun 11, 07:56:00 GMT+0 - Resolved - This incident has been resolved. Since the fixes of early this morning, all background tasks are running smoothly and stable again. Our cloud hosting partner Heroku and SalesForce are implementing measures to prevent this from happening again. Type: Incident

Duration: 13 days, 4 hours and 56 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>05:06:00</var> GMT+0</small><br><strong>Resolved</strong> - The implemented fixes of Heroku last hours should have made some impact on alleviating the issues in Portflow. Simultaneously, we were able to get background tasks started up again with limited and somewhat unreliable resources. This should result in more tasks completing with a slight delay. We'll keep monitoring the situation. Next update before 10.00 CEST..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:55:09</var> GMT+0</small><br><strong>Investigating</strong> - Learners are experiencing that the snapshots they created are getting stuck in the creation process. We're currently investigating the issue..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:35:05</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of a number of issues in Portflow at the moment. Our cloud hosting provider [Heroku is experiencing outages](https://status.heroku.com/incidents/2822) which are causing background jobs that Portflow relies on to not complete. This may cause issues with snapshots not being finished, notifications not being sent or templates not being imported. We're closely monitoring the situation and will update you before 17.00 CEST..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:56:02</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately, Heroku has not been able to implement a fix for this issue. We'll keep monitoring the situation. Next update before: 19.00 CEST..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>16:12:57</var> GMT+0</small><br><strong>Identified</strong> - The Heroku and SalesForce team are working on a solution to mitigate the issue. The situation can be monitored on [SalesForce's Trust Portal](https://status.salesforce.com/generalmessages/10001540). Next update before: Tue 11 June 8.00 CEST..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>07:56:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Since the fixes of early this morning, all background tasks are running smoothly and stable again. Our cloud hosting partner Heroku and SalesForce are implementing measures to prevent this from happening again..</p> ]]> Tue, 10 Jun 2025 12:55:09 +0000 https://status.drieam.com/incident/cmbqix0tt000zq4v4xqx9cwmg https://status.drieam.com/incident/cmbqix0tt000zq4v4xqx9cwmg Limited availability Type: Incident Duration: 25 minutes Affected Components: Portflow Jan 13, 09:48:34 GMT+0 - Resolved - This incident has been resolved. Jan 13, 09:23:35 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>09:48:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>09:23:35</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> ]]> Mon, 13 Jan 2025 09:23:35 +0000 https://status.drieam.com/incident/cm5uu6uiz01r9m8xo7zy4ejpr https://status.drieam.com/incident/cm5uu6uiz01r9m8xo7zy4ejpr Portflow unreachable Type: Incident Duration: 1 day, 22 hours and 4 minutes Affected Components: Portflow Oct 28, 18:54:35 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 28, 19:26:38 GMT+0 - Identified - Portflow is currently unavailable to all users due to an issue at our hosting provider. We're currently exploring options to mitigate the issue. Next update before: 21.00 CEST Oct 28, 19:40:38 GMT+0 - Resolved - This incident has been resolved. Oct 28, 19:42:01 GMT+0 - Resolved - This incident has been resolved and Portflow is available to all users again. Our hosting provider seems to have resolved the issue. We'll keep monitoring the situation closely. Type: Incident

Duration: 1 day, 22 hours and 4 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>18:54:35</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>19:26:38</var> GMT+0</small><br><strong>Identified</strong> - Portflow is currently unavailable to all users due to an issue at our hosting provider. We're currently exploring options to mitigate the issue. Next update before: 21.00 CEST.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>19:40:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>19:42:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and Portflow is available to all users again. Our hosting provider seems to have resolved the issue. We'll keep monitoring the situation closely..</p> ]]> Mon, 28 Oct 2024 18:54:35 +0000 https://status.drieam.com/incident/cm2tdokr6004rtivp3931yo2e https://status.drieam.com/incident/cm2tdokr6004rtivp3931yo2e Limited availability Type: Incident Duration: 21 hours and 13 minutes Affected Components: Eduframe Oct 24, 08:23:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. We will provide you with another status report before 12:00CEST. Oct 24, 08:43:05 GMT+0 - Resolved - The problem has been solved and the Eduframe application is fully reachable again. Oct 23, 11:30:00 GMT+0 - Investigating - The Eduframe application is limited available: it is not reachable with all tries. We are currently investigating this incident. Oct 23, 15:10:00 GMT+0 - Resolved - This incident has been resolved. The Eduframe application is fully reachable again. Oct 24, 06:25:00 GMT+0 - Investigating - Unfortunately the problems do not seem to be resolved. Eduframe remains limited available. We are currently investigating this incident and will provide you with an update before 10:00CEST. Oct 24, 07:37:14 GMT+0 - Identified - We identified the issue and are currently deploying a fix. We will provide you with another update before 11:00CEST. Type: Incident

Duration: 21 hours and 13 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>08:23:34</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. We will provide you with another status report before 12:00CEST..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>08:43:05</var> GMT+0</small><br><strong>Resolved</strong> - The problem has been solved and the Eduframe application is fully reachable again..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - The Eduframe application is limited available: it is not reachable with all tries. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>15:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The Eduframe application is fully reachable again..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>06:25:00</var> GMT+0</small><br><strong>Investigating</strong> - Unfortunately the problems do not seem to be resolved. Eduframe remains limited available. We are currently investigating this incident and will provide you with an update before 10:00CEST..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>07:37:14</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue and are currently deploying a fix. We will provide you with another update before 11:00CEST..</p> ]]> Wed, 23 Oct 2024 11:30:00 +0000 https://status.drieam.com/incident/cm2m0ct93001cgaf4f5flpxe7 https://status.drieam.com/incident/cm2m0ct93001cgaf4f5flpxe7 Eduframe performance degraded Type: Incident Duration: 1 hour and 15 minutes Affected Components: Eduframe Oct 15, 07:15:00 GMT+0 - Resolved - This incident has been resolved. Oct 15, 06:00:00 GMT+0 - Investigating - This morning the Eduframe application was hard to reach. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - This morning the Eduframe application was hard to reach..</p> ]]> Tue, 15 Oct 2024 06:00:00 +0000 https://status.drieam.com/incident/cm2a5zl3s002gb1l3r725mvk1 https://status.drieam.com/incident/cm2a5zl3s002gb1l3r725mvk1 Limited availability Type: Incident Duration: 4 hours and 38 minutes Affected Components: Portflow Oct 8, 18:56:36 GMT+0 - Resolved - This incident has been resolved. Oct 8, 18:51:59 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Type: Incident

Duration: 4 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:56:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:51:59</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> ]]> Tue, 8 Oct 2024 18:51:59 +0000 https://status.drieam.com/incident/cm20ss6pj00tt4uidnd9hv3ys https://status.drieam.com/incident/cm20ss6pj00tt4uidnd9hv3ys Limited availability Type: Incident Duration: 34 minutes Affected Components: Portflow Oct 8, 18:40:35 GMT+0 - Resolved - This incident has been resolved. Oct 8, 18:40:02 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:40:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:40:02</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> ]]> Tue, 8 Oct 2024 18:40:02 +0000 https://status.drieam.com/incident/cm20sctlk00om4uido26p5e7i https://status.drieam.com/incident/cm20sctlk00om4uido26p5e7i Limited availability Type: Incident Duration: 54 minutes Affected Components: Portflow Oct 8, 18:09:59 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 8, 18:10:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:09:59</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>18:10:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 18:09:59 +0000 https://status.drieam.com/incident/cm20ra6om00vznerdlsc9w5fa https://status.drieam.com/incident/cm20ra6om00vznerdlsc9w5fa Limited availability Type: Incident Duration: 1 hour and 37 minutes Affected Components: Portflow Oct 8, 17:48:01 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 8, 17:49:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:48:01</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:49:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 17:48:01 +0000 https://status.drieam.com/incident/cm20qhxbi030h13h40kdtuzey https://status.drieam.com/incident/cm20qhxbi030h13h40kdtuzey Limited availability Type: Incident Duration: 39 minutes Affected Components: Portflow Oct 8, 17:40:59 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 8, 17:41:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:40:59</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:41:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 17:40:59 +0000 https://status.drieam.com/incident/cm20q8w0z00j99h01upuwmr51 https://status.drieam.com/incident/cm20q8w0z00j99h01upuwmr51 Limited availability Type: Incident Duration: 3 hours and 35 minutes Affected Components: Portflow Oct 8, 17:31:00 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 8, 17:34:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 35 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:34:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 17:31:00 +0000 https://status.drieam.com/incident/cm20pw1x700gi63d68i3i5qyp https://status.drieam.com/incident/cm20pw1x700gi63d68i3i5qyp Limited availability Type: Incident Duration: 2 hours and 34 minutes Affected Components: Portflow Oct 8, 17:22:36 GMT+0 - Resolved - This incident has been resolved. Oct 8, 17:20:02 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Type: Incident

Duration: 2 hours and 34 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:22:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:20:02</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> ]]> Tue, 8 Oct 2024 17:20:02 +0000 https://status.drieam.com/incident/cm20phxzm00cj63d61s5tnb18 https://status.drieam.com/incident/cm20phxzm00cj63d61s5tnb18 Limited availability Type: Incident Duration: 6 hours and 59 minutes Affected Components: Portflow Oct 8, 16:58:01 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. Oct 8, 17:04:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 59 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>16:58:01</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:04:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 16:58:01 +0000 https://status.drieam.com/incident/cm20opmut003b63d6sr2tcbjv https://status.drieam.com/incident/cm20opmut003b63d6sr2tcbjv Behaviour of images in free text evidence Type: Incident Duration: 2 hours and 23 minutes Affected Components: Portflow Oct 7, 09:07:20 GMT+0 - Investigating - We are currently investigating the behaviour of images in free text evidence. Previously created pieces of evidence that contain images over the summer period are likely to be impacted. At this moment, we're conducting an impact analysis and impacted customers will be kept informed. Continued use of the free text evidence is not impacted. Oct 7, 11:30:49 GMT+0 - Resolved - This incident has been resolved. We were able to identify the scope and impact of the behaviour of stored images in free text evidence. The small affected group of customers will receive additional information later today. Type: Incident

Duration: 2 hours and 23 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:07:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the behaviour of images in free text evidence. Previously created pieces of evidence that contain images over the summer period are likely to be impacted. At this moment, we're conducting an impact analysis and impacted customers will be kept informed. Continued use of the free text evidence is not impacted..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>11:30:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We were able to identify the scope and impact of the behaviour of stored images in free text evidence. The small affected group of customers will receive additional information later today..</p> ]]> Mon, 7 Oct 2024 09:07:20 +0000 https://status.drieam.com/incident/cm1ysghw4000dp60988i32eap https://status.drieam.com/incident/cm1ysghw4000dp60988i32eap Planned maintenance Eduframe Feeds component Type: Maintenance Duration: 1 hour Affected Components: Eduframe Oct 5, 08:00:00 GMT+0 - Identified - Are you using Eduframe Feeds to generate an EDU-DEX, Springest or Bloomville XML feed? We are planning for a scheduled maintenance of the Eduframe Feeds component during that time. None of the other Eduframe functionalities will be affected. Oct 5, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 5, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Are you using Eduframe Feeds to generate an EDU-DEX, Springest or Bloomville XML feed? We are planning for a scheduled maintenance of the Eduframe Feeds component during that time. None of the other Eduframe functionalities will be affected..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 5 Oct 2024 08:00:00 +0000 https://status.drieam.com/maintenance/cm0xijn7f000boz02kt9y2k5g https://status.drieam.com/maintenance/cm0xijn7f000boz02kt9y2k5g Connectivity issues Type: Incident Duration: 2 hours and 25 minutes Affected Components: Eduframe Jul 25, 08:35:26 GMT+0 - Resolved - This incident has been resolved. Jul 25, 06:10:00 GMT+0 - Identified - We are currently investigating connectivity issues within our Hosting provider. We are working together with our Hosting provider to resolve the issue as soon as possible. Keep a close look on this page for any updates. Type: Incident

Duration: 2 hours and 25 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>08:35:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating connectivity issues within our Hosting provider. We are working together with our Hosting provider to resolve the issue as soon as possible. Keep a close look on this page for any updates..</p> ]]> Thu, 25 Jul 2024 06:10:00 +0000 https://status.drieam.com/incident/clz0xmfeo87803hwolwl0gkr9k https://status.drieam.com/incident/clz0xmfeo87803hwolwl0gkr9k Planned maintenance Eduframe Type: Maintenance Duration: 2 hours Affected Components: Eduframe Jun 22, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of Eduframe, on Saturday June the 22nd from 10:00-12:00 CET. During this timeframe Eduframe will not be available for use. Jun 22, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of Eduframe, on Saturday June the 22nd from 10:00-12:00 CET. During this timeframe Eduframe will not be available for use..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 22 Jun 2024 08:00:00 +0000 https://status.drieam.com/maintenance/clxbg7z5w115413buolx5ugi4td https://status.drieam.com/maintenance/clxbg7z5w115413buolx5ugi4td Portflow is unavailable Type: Incident Duration: 29 minutes Affected Components: Portflow May 24, 08:13:00 GMT+0 - Resolved - The fix has just been deployed and Portflow is back up and running. During our latest release a bit earlier today, we had missed a crucial step, which we now made sure can no longer be missed in the future. We sincerely apologise for the inconvenience. May 24, 07:50:23 GMT+0 - Identified - Portflow is experiencing unavailability. We've identified the cause of the issue and are currently working on the fix. We expect to be back soon. Our apologies for the inconvenience. Next update before: 10.15 CEST May 24, 07:47:56 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 29 minutes

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>08:13:00</var> GMT+0</small><br><strong>Resolved</strong> - The fix has just been deployed and Portflow is back up and running. During our latest release a bit earlier today, we had missed a crucial step, which we now made sure can no longer be missed in the future. We sincerely apologise for the inconvenience..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>07:50:23</var> GMT+0</small><br><strong>Identified</strong> - Portflow is experiencing unavailability. We've identified the cause of the issue and are currently working on the fix. We expect to be back soon. Our apologies for the inconvenience. Next update before: 10.15 CEST.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>07:47:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 24 May 2024 07:47:56 +0000 https://status.drieam.com/incident/clwkdqijd75403b3ojrevbifeq https://status.drieam.com/incident/clwkdqijd75403b3ojrevbifeq Qualtrics LTI Maintenance 18th of May (10:00 - 12:00 CEST) Type: Maintenance Duration: 2 hours Affected Components: Qualtrics LTI May 18, 08:00:00 GMT+0 - Identified - Dear customers, We would like to inform you about a scheduled maintenance activity that will take place on Saturday the 18th of May between 10:00 - 12:00 CEST. We appreciate your understanding and cooperation as we work to make our services even better. Kind regards, The Qualtrics LTI team May 18, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully May 18, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers, We would like to inform you about a scheduled maintenance activity that will take place on Saturday the 18th of May between 10:00 - 12:00 CEST. We appreciate your understanding and cooperation as we work to make our services even better. Kind regards, The Qualtrics LTI team.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 18 May 2024 08:00:00 +0000 https://status.drieam.com/maintenance/clvwjd9dl80885bvoes2fozz0r https://status.drieam.com/maintenance/clvwjd9dl80885bvoes2fozz0r Limited availability Type: Incident Duration: 20 minutes Affected Components: Portflow May 16, 13:57:42 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. May 16, 13:58:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>13:57:42</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>13:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 May 2024 13:57:42 +0000 https://status.drieam.com/incident/clw9bf7sw30123ppoj5m3zzj4a https://status.drieam.com/incident/clw9bf7sw30123ppoj5m3zzj4a Limited availability Type: Incident Duration: 13 minutes Affected Components: Portflow May 16, 13:55:23 GMT+0 - Investigating - Portflow is experiencing limited availability for some users. We are currently investigating this incident. May 16, 13:55:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>13:55:23</var> GMT+0</small><br><strong>Investigating</strong> - Portflow is experiencing limited availability for some users. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>13:55:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 May 2024 13:55:23 +0000 https://status.drieam.com/incident/clw9bc8mm29979r9mvttzhs64h https://status.drieam.com/incident/clw9bc8mm29979r9mvttzhs64h Unplanned Maintenance: Database Upgrade Portflow Type: Maintenance Duration: 30 minutes Affected Components: Portflow Apr 15, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 15, 21:00:00 GMT+0 - Identified - To keep Portflow running smoothly, we unfortunately need to execute a database upgrade on a shorter notice than you are used to. This means that Portflow will be temporarily unavailable between 23.00 and 23.30 on Monday 15 April. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - To keep Portflow running smoothly, we unfortunately need to execute a database upgrade on a shorter notice than you are used to. This means that Portflow will be temporarily unavailable between 23.00 and 23.30 on Monday 15 April..</p> ]]> Mon, 15 Apr 2024 21:00:00 +0000 https://status.drieam.com/maintenance/clv0sdxf02192bgocc9mo4ecb https://status.drieam.com/maintenance/clv0sdxf02192bgocc9mo4ecb Infrastructure upgrade Portflow Type: Maintenance Duration: 1 hour Affected Components: Portflow Apr 6, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to update crucial parts of our infrastructure. Downtime is expected to take less than 1 hour. Apr 6, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 6, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to update crucial parts of our infrastructure. Downtime is expected to take less than 1 hour..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 6 Apr 2024 08:00:00 +0000 https://status.drieam.com/maintenance/clsot53br17399bdnfi37j2wqw https://status.drieam.com/maintenance/clsot53br17399bdnfi37j2wqw Evidence previews not available Type: Incident Duration: 10 minutes Affected Components: Portflow Mar 1, 11:00:03 GMT+0 - Identified - For evidence of the types _file upload_ and _LMS import_, the file previews are currently unavailable. We have found the cause of the issue and are working on a fix for this incident. Mar 1, 11:09:52 GMT+0 - Resolved - This incident has been resolved. CORS headers have been updated. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:00:03</var> GMT+0</small><br><strong>Identified</strong> - For evidence of the types _file upload_ and _LMS import_, the file previews are currently unavailable. We have found the cause of the issue and are working on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:09:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. CORS headers have been updated..</p> ]]> Fri, 1 Mar 2024 11:00:03 +0000 https://status.drieam.com/incident/clt8jm20l1605bkoosca62r1s https://status.drieam.com/incident/clt8jm20l1605bkoosca62r1s Qualtrics LTI Maintenance 3th of February (08:00 - 12:00 CEST) Type: Maintenance Duration: 4 hours Affected Components: Qualtrics LTI Feb 3, 07:00:00 GMT+0 - Identified - Dear customers, We would like to inform you about a scheduled maintenance activity that will take place on Saturday the 3th of February between 08:00 - 12:00 CEST. We appreciate your understanding and cooperation as we work to make our services even better. Kind regards, The Qualtrics LTI team Feb 3, 11:00:00 GMT+0 - Completed - Maintenance has been completed. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers, We would like to inform you about a scheduled maintenance activity that will take place on Saturday the 3th of February between 08:00 - 12:00 CEST. We appreciate your understanding and cooperation as we work to make our services even better. Kind regards, The Qualtrics LTI team .</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. .</p> ]]> Sat, 3 Feb 2024 07:00:00 +0000 https://status.drieam.com/maintenance/clrkksnui22166bfomqy71h9hd https://status.drieam.com/maintenance/clrkksnui22166bfomqy71h9hd Database upgrade Type: Maintenance Duration: 1 hour and 52 minutes Affected Components: Portflow Dec 16, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 16, 10:52:23 GMT+0 - Completed - Maintenance has completed successfully. Dec 16, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of the Portflow database on Saturday 16 December 2023 between 10.00 and 12.00. During this time, Portflow will be unavailable to all users. Type: Maintenance

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>10:52:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of the Portflow database on Saturday 16 December 2023 between 10.00 and 12.00. During this time, Portflow will be unavailable to all users..</p> ]]> Sat, 16 Dec 2023 09:00:00 +0000 https://status.drieam.com/maintenance/clpckinyn22212byoh0y2cktgh https://status.drieam.com/maintenance/clpckinyn22212byoh0y2cktgh Database upgrade Type: Maintenance Duration: 14 minutes Affected Components: Portflow Dec 1, 16:00:00 GMT+0 - Identified - At 17.00 pm we will do an upgrade to our servers to temporary solve the responsiveness issue. This might cause a short downtime. Dec 1, 16:14:09 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 14 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - At 17.00 pm we will do an upgrade to our servers to temporary solve the responsiveness issue. This might cause a short downtime..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:14:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 1 Dec 2022 16:00:00 +0000 https://status.drieam.com/maintenance/clb585bz91960zfo97y1xaflm https://status.drieam.com/maintenance/clb585bz91960zfo97y1xaflm Planned maintenance Type: Maintenance Duration: 2 hours Oct 5, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 5, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully. Oct 5, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 5 Oct 2022 14:00:00 +0000 https://status.drieam.com/maintenance/cl8u74iox35836hbn8xdss56an https://status.drieam.com/maintenance/cl8u74iox35836hbn8xdss56an Hotfix PeerConnect Release 2022.10.0 Type: Maintenance Duration: 40 minutes Oct 4, 14:15:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 4, 14:55:50 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 40 minutes

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:55:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 4 Oct 2022 14:15:00 +0000 https://status.drieam.com/maintenance/cl8u8td7n48130hin8nw8t97be https://status.drieam.com/maintenance/cl8u8td7n48130hin8nw8t97be Database maintenance Type: Maintenance Duration: 30 minutes Sep 23, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully. Sep 23, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 23, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our database for future-proofing our application. Type: Maintenance

Duration: 30 minutes

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our database for future-proofing our application..</p> ]]> Fri, 23 Sep 2022 14:00:00 +0000 https://status.drieam.com/maintenance/cl8e88ces26362hklntn0l37kd https://status.drieam.com/maintenance/cl8e88ces26362hklntn0l37kd Release StudyCoach 2022.09.0 Type: Maintenance Duration: 19 minutes Sep 1, 15:40:00 GMT+0 - Identified - We are releasing the new features of StudyCoach 2022.09.0; see the [release notes](https://drieam.freshdesk.com/support/solutions/articles/101000441068-release-notes-studycoach-2022-09-0). Sep 1, 15:50:00 GMT+0 - Completed - The new version of StudyCoach has ben released. Sep 1, 15:45:00 GMT+0 - Identified - The release of StudyCoach is now in progress. Type: Maintenance

Duration: 19 minutes

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are releasing the new features of StudyCoach 2022.09.0; see the [release notes](https://drieam.freshdesk.com/support/solutions/articles/101000441068-release-notes-studycoach-2022-09-0)..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:50:00</var> GMT+0</small><br><strong>Completed</strong> - The new version of StudyCoach has ben released..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - The release of StudyCoach is now in progress..</p> ]]> Thu, 1 Sep 2022 15:45:00 +0000 https://status.drieam.com/maintenance/cl7j7equc58718jhogict8f4kv https://status.drieam.com/maintenance/cl7j7equc58718jhogict8f4kv Release Portfolio 2020.08 Type: Maintenance Duration: 2 minutes Affected Components: Portflow Aug 24, 11:52:00 GMT+0 - Completed - The update has been released successfully. Aug 24, 11:50:00 GMT+0 - Identified - We're planning to do a release of Portfolio, introducing a lot of new features as described in the [release notes](https://drieam.freshdesk.com/support/solutions/articles/101000439015-release-notes-portfolio-2022-08-0). Type: Maintenance

Duration: 2 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>11:52:00</var> GMT+0</small><br><strong>Completed</strong> - The update has been released successfully..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Identified</strong> - We're planning to do a release of Portfolio, introducing a lot of new features as described in the [release notes](https://drieam.freshdesk.com/support/solutions/articles/101000439015-release-notes-portfolio-2022-08-0)..</p> ]]> Wed, 24 Aug 2022 11:50:00 +0000 https://status.drieam.com/maintenance/cl77i76de4319jwole411kbtm https://status.drieam.com/maintenance/cl77i76de4319jwole411kbtm